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02 / Collections & dunning
Make the next chase obvious.
Receivables age in the dark when nobody owns the next follow-up. Hermes turns the silence into a sequence your team can run.
See this loop on your numbersHERMES / COLLECTIONS•••
Receivables ladder$38,100
3 need a nudgeBy ageOwnerExceptions
Morris / HVAC replacement
$18,42042d→Aster / fit-out final
$12,90031d→Northline / extras
$6,78018d→Next action owner visibleSarah · today
What changesA clean handoff,
A clean handoff,
every time.
The point is not more activity. It is a small number of visible decisions that keep cash moving.
- Prioritized debtor queue by age and value
- Drafted follow-ups, statements, and escalation paths
- Owner alerts at 30 / 45 / 60 days
6steps in the approval-first ladder
Age it so delay has a cost.
Route it so the next move has a name.
Approve it before anything leaves your control.
The operating rhythmSimple enough
Simple enough
to run.
Use the loop as a shared language between the people who do the work and the people who collect the money.
01
Connect the signal
Bring in the job, invoice, renewal, or receivable record that tells us what happened.
02
Surface the exception
Hermes highlights what is complete, blocked, aging, or about to lapse.
03
Give it an owner
One next action. One person. One date. No more “someone should follow up.”